Overview

At Art By Dlee, we are committed to ensuring your satisfaction with our digital products. This refund policy outlines your rights under Australian Consumer Law (ACL) and our obligations in case you encounter any issues with your purchase.

Consumer Guarantees

Under the Australian Consumer Law, our digital products come with guarantees that they will:

– Be of acceptable quality
– Match the description provided
– Be fit for any disclosed purpose
– Not have major defects

If a digital product fails to meet these guarantees, you are entitled to a remedy, which may include a refund, replacement, or repair, depending on the nature of the issue.

Eligibility for Refunds

We offer refunds for digital products in the following circumstances:

– Non-Delivery of the Product: If you do not receive the product within the specified delivery timeframe due to an issue on our end, you are eligible for a full refund
– Download Issues: If you encounter problems downloading the product due to issues on our end and we are unable to resolve the problem, you are eligible for a refund
– Defective Product: If the digital product is defective or not as described, and we cannot rectify the issue promptly, you are entitled to a full refund
– Technical Issues: If the digital product has technical issues that prevent it from functioning as intended, and we are unable to resolve these issues, you are eligible for a refund

Refund Process

To request a refund, please follow these steps:

– Contact Us: Reach out to our customer support team at [Your Contact Information] within 30 days of purchase, providing your order details and a description of the issue
– Evaluation: Our team will evaluate your request and may ask for additional information to understand the problem better
– Resolution: If your refund request is valid, we will process your refund within 7 business days. Refunds will be issued using the original payment method

Exceptions

Please note that we do not offer refunds in the following situations:

– Change of Mind: Refunds are not provided for change of mind or incorrect choice
– Compatibility Issues: It is your responsibility to ensure that the digital product is compatible with your system before purchase. Compatibility issues do not qualify for a refund
– Unauthorized Purchase: If the product was purchased without your permission or knowledge, please contact us immediately for further assistance.

Contact Us

If you have any questions about our refund policy or need assistance, please contact us at:

– Email: orders@artbydlee.com

We are committed to resolving any issues as quickly as possible and ensuring your satisfaction with our digital products.